How to request deletion
- Email support@crystalmatch.game from the address linked to your account (if you verified an email in the game), or include your in-game nickname and roughly when you registered.
- Put "Account deletion" in the subject line. We may ask a follow-up question to confirm the request is really from you.
- We process the request and delete the account within 30 days, then send a confirmation to your email address.
What happens after deletion
Level progress, ranking, coins, boosters and your profile are removed and cannot be recovered. Reinstalling the game starts a new, empty profile.
Data that is fully deleted
- Game progress: completed levels, score, ranking points.
- Inventory: boosters, coins.
- Profile: nickname, avatar, email and password hash (if linked).
- The device identifier linked to the account.
Data that may be kept for a limited time
- Anonymised technical logs (e.g. crash reports) — up to 30 days, then deleted or fully anonymised.
- Records of completed payments — as long as accounting/tax law requires; these never include your card details (Google Play/the App Store handle those).
- Technical database backups — up to 30 days, then overwritten.
Deleting only part of your data
If you only want specific data removed (for example, unlinking your email without losing progress), say so in your email — we handle partial requests separately from full account deletion.
Contact
Questions about data deletion: support@crystalmatch.game.