1. Who we are
Crystal Match is a mobile game for Android and iOS. The publisher acts as the data controller for the information described in this policy.
You can reach us at any time at support@crystalmatch.game with any question about your data.
2. What we collect
Game data: level progress, score, collected crystals, boosters and in-game purchases.
Technical data: device model, operating system version, language, approximate region, anonymous device identifier and crash reports.
Account data: only if you choose to link an email — the address and a password hash.
We never collect your contacts, photos, precise location, messages or payment card numbers.
3. Why we use it
To save your progress and restore it on a new device.
To run tournaments and leaderboards, and to prevent cheating.
To find and fix crashes and balance issues.
To process purchases made through the Google Play and App Store billing systems.
4. Children
The game is not directed at children under 13. We do not knowingly collect data from them. If you believe a child has provided data, contact us and we will delete it.
5. Sharing with third parties
We use a small number of providers: cloud hosting for game saves, an analytics and crash-reporting service, and the Google Play and Apple billing platforms.
These providers process data only on our instructions. We never sell your data.
6. Storage and security
Data is stored on servers inside the European Union and is transmitted over encrypted connections.
We keep account data while your account exists and for up to 30 days after deletion, after which it is erased or fully anonymised.
7. Your rights
You can request a copy of your data, correct it, delete it, or withdraw consent to analytics at any time.
Send the request from the email linked to your account to support@crystalmatch.game. We answer within 30 days.
8. Changes to this policy
If we change this policy we will publish the new version on this page and show a notice inside the game before the changes take effect.